Returns

We hope you are completely satisfied with your purchase. If you change your mind, most items purchased online may be returned within 30 days of receiving your order, subject to the exclusions below.

Please contact us within 14 days of receiving your order to let us know that you wish to make a return. Returned items should be unused, in their original packaging and in a resalable condition.

Unless the item is faulty, damaged or incorrect, customers are responsible for arranging and paying for return delivery. We recommend using a tracked service and retaining proof of postage.

Once your return has been received and inspected, your refund will be issued to the original payment method. Please allow up to 10 working days for the refund to appear, depending on your payment provider.

Alternatively, where available, we may be able to arrange an exchange or replacement.

Personalised & Made-to-Order Products

Products made to your specifications or clearly personalised for you cannot normally be returned simply because you have changed your mind. This includes individually engraved or personalised products.

This does not affect your statutory rights. If a personalised or made-to-order product is faulty, damaged or not as described, please contact us and we will arrange an appropriate resolution.